Drains do not fail at a convenient hour. Sewage backing up into a bathroom, a chamber overflowing across a garden, a commercial kitchen that cannot trade in the morning, all of it wants somebody out now rather than on Tuesday. The phone is answered at night, at weekends and on bank holidays, and you get a straight answer on the phone about when we can be there.
A 24/7 line that goes to an answering service is not a 24/7 service. Ring and you get somebody who can tell you what it is likely to be, what to do in the meantime and when we can actually be with you, rather than a promise of a call back.
Stop using the water in the property, which sinks are safest to leave alone, where the water will go next, whether it is worth lifting a cover yourself. Ten minutes of the right advice on the phone can stop a bad night becoming an insurance claim.
Rods, jetter, camera and wet vacuum all on the van, so an emergency does not turn into a first visit to look and a second visit to fix. Most callouts are cleared, checked and cleaned up in the one go.
You get told what the callout costs and what the likely figure is before we get in the van, not once we are standing in your hallway at midnight. Emergencies are exactly where nobody should be surprised by a bill.
Yes. Nights, weekends and bank holidays. If it rings out, which happens occasionally when we are already down a chamber, leave a message and it gets picked up rather than left to the morning.
Sewage coming back into a property, a chamber or toilet overflowing, a drain flooding across a garden or into a garage, and any commercial premises that cannot trade because of it. If you are not sure whether yours qualifies, ring and ask. We would rather tell you honestly that it can wait until morning than charge you a night rate for something that could.
There is a callout charge for out of hours work and you will be told what it is on the phone before we leave. Nothing about the price should be a surprise when we arrive, and nothing gets added afterwards without you being told why first.
Across Southampton, Romsey and the surrounding villages it is usually well inside a couple of hours and often a good deal quicker. You get a realistic time on the phone rather than an optimistic one, because sitting in with an overflowing drain waiting for somebody who said thirty minutes is its own kind of misery.
Stop running water into the system: no washing machine, no dishwasher, no showers, and avoid flushing if the toilet is the fitting backing up. Keep people and pets away from anything that has come out. If it is safe to do so, move what you can off the floor. We will talk you through the rest on the phone.
Southampton and Romsey are home ground and the villages between and around them are a short run, so getting to a job is rarely the slow part. Emergency callouts run 24/7 across the whole patch.
Ring and we will tell you what it is likely to be before we set off.
Send a few details and we will come back with a price. If it is an emergency, ring instead and we will get to you quicker.